It’s no wonder Sears went bankrupt

A tale of incompetence.

On September 18, the oven glass in my Frigidaire range exploded with no provocation. The oven had not been used in days; just out of the blue, boom! – glass all over the floor. Apparently this is not uncommon, but Frigidaire typically calls these occurrences “customer damage” and declines to do anything about it.

So being a do-it-yourself type of guy, on 9/18 I went to Sears Parts Direct online and ordered a new sheet of glass for the oven. I got a text message saying “thanks for your order, it will be delivered on 10/6.”

Three weeks without an oven? That’s won’t do, especially with a wife who loves to bake.

So on September 19th, the following day at 10:52 AM, I called Sears Parts Direct and told them I wanted to cancel the order. The agent (in an practically incomprehensible accent) asked me a thousand questions, demonstrated that he didn’t really understand what part I was referring to, and then assured me that the part would be shipped in 24 hours and would arrive in 3 days. OK, fine, I won’t cancel the order.

Guess what? I get another text message saying “thanks for your order, it will be delivered on 10/6.”

At 1:05 PM, I call Sears Parts Direct again. I explained the situation, and this agent told me, “I see in the notes that you are concerned about delivery time. No action has been taken on this request. We cannot promise 24-hour shipping. Your delivery date is still October 6th.” The previous agent simply lied through his teeth to keep me from cancelling the order. So I told this guy to cancel the order, I would find a part somewhere else. Fine. Order cancelled. Check in 5 days to make sure the refund has been processed.

I get another text message saying “Your parts have been ordered, Estimated delivery Friday October 6th.”

Cute, but I thought I’d wait until today to see if my refund has been processed. In the meantime, back on Tuesday, I went to Frigidaire’s website and ordered the part from them – about $40.00 more, but the part arrived in 3 days. Yay. Glass installed. Wife has oven, wife happy. That’s the important thing.

But today, 9/25, I get a text message from Sears saying “Your Part(s) have a delay for your order [number]. Track your part(s) and order details online [address].” The funny thing is, when I went to the website for Sears Parts Direct, uBlock Origin blocked it, and Malwarebytes blocked it for potential riskware with “coupleze.com.” Nice.

So back to the phone. Today’s agent said “I see the cancellation request, but because you requested cancellation more than 24 hours after the order, we can’t do anything here. The request has been submitted to our cancellation department.” I told him that I had nightmares about this extra part arriving on my porch, and if that happened I had no intention of sending it back. “Nothing we can do here,” was the response.

And, just as icing on the dung cake, another text message: “Your Part(s) have a delay for your order [number]. Track your part(s) and order details online [address].”

And an email this morning:

Dear Christopher,
We have not-great news: The item you ordered (W935098) is delayed because the product is temporarily unavailable.
Like most sellers, Sears PartsDirect is struggling with product availability because the global supply chain has been severely disrupted. As a result, our customers are enduring long waits for products shipped directly from our manufacturers.
Weโ€™ll notify you as soon as your order ships.
Unfortunately, our call center agents donโ€™t have any additional insights into order status. Weโ€™ll email you the moment your order is on its way.
As soon as we have the estimated ship date, weโ€™ll provide it to you. You can track your order at any time online here.
Thank you for your understanding and patience.
Your Sears PartsDirect Team

With customer service like this, it’s amazing that Sears Parts Direct manages to keep going at all. I’ll keep hammering at them until I get a refund, one way or the other. If they send me the part anyway, it’s their loss.

The Old Wolf has spoken.

An absolute flood of scam emails

Today I’ve had 17 emails [Edit: over 100!] with basically the same solicitation appear in my inbox. And they are still coming. Sorted by section, here’s what they look like:

[TL;DR: If you get one of these, don’t respond. They will send you a link to your “personal account page” which contains a trojan, probably ransomware.]

Email Title:

It’s a pleasure to meet you, I’m Manager Kenneth Jackson D id vvne6
It’s a pleasure to meet you, I’m Manager Paul Green V id sikb2
It’s a pleasure to meet you, I’m Manager Jason Perez Y id kdfl5
It’s a pleasure to meet you, I’m Manager Jason Perez Y id kdfl5
It’s a pleasure to meet you, I’m Manager James Walker L id aezi2
It’s a pleasure to meet you, I’m Manager Christopher Garcia Q id icte9
It’s a pleasure to meet you, I’m Manager John Nelson Q id yyaa9
It’s a pleasure to meet you, I’m Manager George Miller Y id wlvj1
It’s a pleasure to meet you, I’m Manager James Moore M id apja5
It’s a pleasure to meet you, I’m Manager Paul Perez H id yflf5
It’s a pleasure to meet you, I’m Manager Kevin Davis P id rllh4
It’s a pleasure to meet you, I’m Manager Jason Scott B id vair6
It’s a pleasure to meet you, I’m Manager Charles Martinez C id pffv3
It’s a pleasure to meet you, I’m Manager Kenneth Clark T id yzhe7
It’s a pleasure to meet you, I’m Manager Brian Rodriguez V id kmni9
It’s a pleasure to meet you, I’m Manager Richard Lee S id klhi8

Sender:

Courtney Waide courtneywaide5@gmail.com
Marina Members membersmarina743@gmail.com
Erinn Pichard picharderinn@gmail.com
Kaylee Ricca kayleericca@gmail.com
Lahoma Hamil hamillahoma@gmail.com
Farrah Loter farrahloter@gmail.com
Ladonna Fought foughtladonna@gmail.com
Lakeesha Irestone lakeeshairestone@gmail.com
Thi Manis manisthi82@gmail.com
Caroline Keets carolinekeets@gmail.com
Earlie Farrer farrerearlie@gmail.com
Michelina Schomaker schomakermichelina@gmail.com
Dalene Shropshire daleneshropshire@gmail.com
Lue Luckenbach lueluckenbach@gmail.com
Felicity Survis survisfelicity@gmail.com

Salutation:

Good afternoon program client id kfet6114b
Greetings program client by number ejzc8095h
Hello member id xnzn4252w
Greetings partner by number zdar4054i
Hello program client by number xoyl4179p
Hello user id zhim7333n
Hello member id biex4965z
Greetings user No. xedp9085j
Greetings member id zvme5736c
Greetings member No. pezx1857k
Greetings program client No. dodp1543s
Hello program client id lquy5745m
Hello partner by number lluy7602m
Good afternoon program client by number jirz1269g
Greetings user by number opsu7619t
Greetings user No. epxl6557y

Email Body:

Yours Registered Check / Registered Account / Registered Main / Registered Invoice will be closed in 12:42:32 hours [or some other time]. Balance of your invoices 38,469.49 [or some other number]. Please contact us via return email and we will provide you with help
for withdrawal savings / receipt savings. If you would like to keep your account active,
please contact us in a return email.

Signature:

Support Thomas Johnson W
Sincerely, the assistant Michael Carter N
Sincerely, the assistant Donald Anderson P
Sincerely, the assistant George Miller T
Helper Kevin Rodriguez S
Sincerely, the assistant Steven Allen X
Sincerely, the assistant George Evans J
Helper Charles Baker S
Helper Ronald Thompson R
Assistant Kenneth Williams L
Helper Thomas Hall T
Assistant Richard Phillips D
Support Christopher Martin F
Assistant Steven Evans J
Support Mark Williams S
Support Daniel Clark M

I responded with “Please tell me what this is about?” The return email was:

Thanks for the answer. Please go to your personal account
http://simp.ly/p/[obfuscated]

I tried two different times, and got the same result each time:

Visiting this website would probably have loaded drive-by malware onto my computer, most likely ransomware.

Edit: Today’s crop of spam:

Some of these have included the following crudely-crafted attachment:

Be very cautious about emails like this. Protect your loved ones by educating them about safe computing practices. Make sure all your computers have robust anti-virus progams on them; the number of scumbags out there is increasing daily.

The Old Wolf has spoken.

The criminal scam of American health insurance

Read this horror story. Read it, and think about it. The parts in bold are emphasized by me, things that should absolutely be illegal and criminal. Health insurance is the biggest scam being perpetrated by corporations on the American people, right up there with wage theft.

Write your representatives in Congress. Better, call them. Demand #MedicareForAll. It’s the only morally-justifiable system. It would save citizens and businesses and doctors and hospitals immense amounts of money, result in better healthcare and greater productivity for all of us, and would free employees from staying in a crappy, abusive job out of fear of losing their insurance. People would no longer go bankrupt because of a single medical emergency, which happens to nearly 650,000 people each year, accounting for more than 60 percent of all personal bankruptcies. Our current system is a crime, and insurance companies are the criminals.

———–

Michelle DuBarry
@DuBarryPie

A Thread

In 2010, I had good union health insurance. Obamacare was the law of the land. In November that yr my 1yo son was struck by a careless driver in a crosswalk. After two surgeries and a night in intensive care, he died.

Before we knew the outcome, I sat at his bedside, his tiny stitched- together body hooked to a million incessantly beeping machines, straining to recall what our deductibles were. I worried I wouldn’t be able to keep working during what could be a long hospital stay.

I googled FMLA and learned I wouldn’t qualify b/c I hadn’t been at my job for a year. If I lost my job we would both be without insurance. Without my income, there was no way we could afford $1K/month COBRA.

๐—ช๐—ถ๐˜๐—ต๐—ถ๐—ป ๐—ฎ ๐˜„๐—ฒ๐—ฒ๐—ธ ๐—ผ๐—ณ ๐—ต๐—ถ๐˜€ ๐—ฑ๐—ฒ๐—ฎ๐˜๐—ต, ๐—ฏ๐—ฒ๐—ณ๐—ผ๐—ฟ๐—ฒ ๐˜„๐—ฒ ๐—ต๐—ฎ๐—ฑ ๐—ฒ๐˜ƒ๐—ฒ๐—ป ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ถ๐˜ƒ๐—ฒ๐—ฑ ๐—ฎ ๐—ฏ๐—ถ๐—น๐—น, ๐˜๐—ต๐—ฒ ๐—ต๐—ผ๐˜€๐—ฝ๐—ถ๐˜๐—ฎ๐—น ๐—ฝ๐˜‚๐˜ ๐—ฎ ๐—น๐—ถ๐—ฒ๐—ป ๐—ผ๐—ป ๐—ผ๐˜‚๐—ฟ ๐—ต๐—ผ๐˜‚๐˜€๐—ฒ ๐˜๐—ผ ๐—บ๐—ฎ๐—ธ๐—ฒ ๐˜€๐˜‚๐—ฟ๐—ฒ ๐˜„๐—ฒ ๐˜„๐—ผ๐˜‚๐—น๐—ฑ๐—ป’๐˜ ๐˜€๐—ธ๐—ถ๐—ฝ ๐—ผ๐˜‚๐˜ ๐—ผ๐—ป ๐˜๐—ต๐—ฒ ๐—ฃ๐—œ๐—–๐—จ ๐—ฏ๐—ถ๐—น๐—น.

My husband who was also injured in the crash, was refused treatment by his primary care doc b/c she didn’t accept payment from auto insurance and his health insurer wouldn’t pay til we exhausted our auto insurance.

Have you ever had to call around to find a doctor that can handle your specific insurance situation? Have you done it in the days after your toddler has died, when you haven’t even figured out a way to talk about it, when your husband is injured and urgently needs a Rx refill?

We ended up with around $5K in out-of-pocket expenses and our health insurer paid $175K. Eventually, we’d receive a settlement from the at-fault driver. For a minute, we thought we might be OK financially.

๐—ง๐—ต๐—ฒ๐—ป ๐—ผ๐˜‚๐—ฟ ๐—ต๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐—ถ๐—ป๐˜€. ๐—ฐ๐—ผ. ๐—ฐ๐—ฎ๐—บ๐—ฒ ๐—ฎ๐—ณ๐˜๐—ฒ๐—ฟ ๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ฎ๐—ถ๐—ป ๐—ฎ๐—ป๐—ฑ ๐˜€๐˜‚๐—ณ๐—ณ๐—ฒ๐—ฟ๐—ถ๐—ป๐—ด ๐˜€๐—ฒ๐˜๐˜๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜. ๐—ง๐—ต๐—ฒ๐˜† ๐—ฑ๐—ฒ๐—บ๐—ฎ๐—ป๐—ฑ๐—ฒ๐—ฑ ๐—ฟ๐—ฒ๐—ถ๐—บ๐—ฏ๐˜‚๐—ฟ๐˜€๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ $๐Ÿญ๐Ÿณ๐Ÿฑ๐—ž ๐˜๐—ต๐—ฒ๐˜† ๐˜„๐—ฒ๐—ฟ๐—ฒ ๐—ผ๐˜‚๐˜. ๐—ง๐˜‚๐—ฟ๐—ป๐˜€ ๐—ผ๐˜‚๐˜ ๐˜๐—ต๐—ฒ๐˜† ๐˜„๐—ฒ๐—ฟ๐—ฒ ๐—น๐—ฒ๐—ด๐—ฎ๐—น๐—น๐˜† ๐—ฒ๐—ป๐˜๐—ถ๐˜๐—น๐—ฒ๐—ฑ ๐˜๐—ผ ๐—ฑ๐—ผ ๐˜๐—ต๐—ฎ๐˜. ๐—œ๐—ป ๐—ฎ๐—ป ๐—ถ๐—ป๐˜€๐˜๐—ฎ๐—ป๐˜, ๐—ผ๐˜‚๐—ฟ ๐—บ๐—ผ๐—ฑ๐—ฒ๐˜€๐˜ ๐˜€๐—ฒ๐˜๐˜๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜ – ๐—บ๐—ฒ๐—ฎ๐—ป๐˜ ๐˜๐—ผ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฒ๐—ป๐˜€๐—ฎ๐˜๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐—น๐—ผ๐˜€๐˜€ ๐—ผ๐—ณ ๐—ผ๐˜‚๐—ฟ ๐˜€๐—ผ๐—ป ๐˜„๐—ฎ๐˜€ ๐—ฟ๐—ฒ๐—ฑ๐˜‚๐—ฐ๐—ฒ๐—ฑ ๐˜๐—ผ $๐Ÿฌ.

(Side Note: It took me 8 yrs but in 2019 I initiated and passed a bill making this practice illegal in OR. It remains legal in many states.)

Through all this, my husband and I both were suffering from PTSD. We had jobs, a mortgage. All of it hung in the balance. In a humane system, we could grieve without having to navigate an insurance juggernaut, without worrying about being thrust into debt and poverty.

Despite Obamacare and “good” union insurance, we were nearly bankrupted by a 27-hour hospital stay.

Every one of us lives in a body that is going to fail. Sometimes it happens suddenly, catastrophically. Do you want to fight with insurers when this happens? Do you want to sort through a mountain of bills when you lose someone you love, when your grief is raw?

There is no compromise on healthcare that doesn’t leave millions of people unacceptably vulnerable to corporations trying to profit from sick and injured people.

End of Thread

America’s economy is broken, designed to keep people in perpetual poverty to the benefit of the ultra-wealthy. Things must absolutely change. The only way that’s going to happen is if progressives are voted into office in numbers too great to swindle.

For the sake of your posterity’s future, vote Blue in every election at every level, from now until the heat death of the universe. Vote for progressive candidates who will work to build a world for everyone, with no one left out.

The Old Wolf has spoken.