Over at Not Always Right, retail workers share their best horror stories of bad, abusive, or stupid customers. (Don’t worry, there’s a companion site for lazy, stupid and ill-mannered workers as well.)
But here’s a story that had a short life on Facebook, and even though it’s now gone from the company’s website it deserves to be shared. Widely.
Liberty Bottleworks is an American company that manufactures metal bottles and tries to do so in an ethical and responsible manner. Have a look at a rant from a disgruntled customer and the response she got from the company co-founder and COO:
I would have hit “Like” a hundred times for this post if it were possible; the response from the company officer was firm, steadfast, measured, and well-deserved. I run a business or two myself, and I’ve always tried to give top-notch customer service, but this kind of douchebaggery is beyond the pale. The customer deserved to be reamed out but good.
Now, if you’re in business for yourself you probably understand why this exchange was deleted from Facebook. Right or not, deserved or not, it’s probably not the kind of thing the firm cares to dwell on or have appearing on their website on a permanent basis. But I’m sharing it here because there are far too many customers in the world who seem to think that the retail universe revolves around them, and that they have the right to be as mean, snarky, snotty, and abusive as they please without fear of retribution.
Well guess what… it just ain’t so.
Retail workers appreciate beyond measure a management that will stand up for them when customers become rude, abusive, or unreasonable. It happens, sadly, in far too few concerns. But as for me and my house, I give Liberty Bottleworks a 10/10 on the awesomeness scale, and will patronize them any time I need something they can provide, just because of this (not to mention all the other good reasons that they deserve my business.)
The Old Wolf has spoken.