Barking, unreasonable, terrible managers. Mind-clenching Corporate stupidity. Unpredictable schedules. Lazy or arrogant or brown-nosing co-workers. And, of course, the ubiquitous customers: arrogant, entitled, insouciant, demeaning, demanding, illogical customers… with the occasional gem of a human being hidden in the regular flow. All these are things that the average retail worker has to put up with on a daily basis.

The worst and most outrage-generating stories can be found at Not Always Right, but there’s one place a retail worker should go – if you haven’t already – to smile, cringe, laugh, and find kindred spirits: Retail, by Norm Feuti.

Anyone who has ever worked in retail or still does owes it to themselves to be familiar with this lovely, long-running comic strip. It sadly came to an end after 14 years when the artist wanted to move on to a different career in illustrating children’s books, but the entire thing is available online as an archive. I greedily devoured every one, because it so perfectly captures every aspect of the retail experience, from managers, to co-workers, to the most horrible customers… all of which have to be dealt with in a day’s work if you’re interested in keeping your job.

But it’s not just about the horrors; along the way you will get to know and fall in love with a delightful cast of characters who grow, and learn, and survive the journey. Of course there are the ones you love to hate, but that only adds Tabasco sauce to the chimichanga, as it were.

Only the first year was captured in hard copy, but if Norm were ever to think about publishing the other 13 years in dead-tree edition, I would be first in line to buy them.

There was also a companion volume, “Pretending you Care,” which included many strips from year one along with wonderful expositions about what it’s like to work in the retail world.

Both are available on Amazon, but neither one is cheap, sadly – I was fortunate to score a copy of each through AbeBooks, my go-to source for difficult-to-find books, at much more affordable prices. They occupy honored places on my bookshelf.

While I never actually worked a retail floor, I did work in pizza shops for 3 years, and spent 6 months in a customer-service chair for a software company – essentially the same as retail work without the face-to-face interactions with customers. It was, to be very honest, the most soul-sucking job I ever did in my entire career, and would never again repeat the experience even if I had to. Thank Ṣiva H. Viṣṇu for retirement.

That said, I undertand. And I have always done my best to be a bit extra kind and appreciative to those people on the floor or behind the register who serve my needs, who endure the daily horror, and who long for nothing more than the end of their shift.

To all retail or customer-service workers out there, thank you.

The Old Wolf has spoken.