Two days ago I posted here about a couple of things at Upworthy’s website that bothered me, and made it an open letter because I couldn’t find any way to contact them on their website.
Today I received a comment from Luigi Montanez, Upworthy’s founding engineer. You can read it over at the original post, but I reproduce it here because it’s deserving of it’s own page.
Hi there, I work for Upworthy. Thanks for taking the time to write out this candid feedback. It’s immensely helpful for us to read.
1a) On the popups: Have you tried clicking the “Don’t show again.” links on them? Once clicked, they’re supposed to suppress those popups in the future. If they’re not working for you, that’s a bug we need to look into. Or if you didn’t notice them, we’ll work on improving their prominence.
1b) On the Facebook friends module: We actually don’t know who your friends are on Facebook. What you’re seeing is called an iframe; it’s a way for us to embed a little bit of the Facebook.com website into our webpage. It’s like a small window into Facebook.com that’s embedded on our page. Facebook never tells us who you are, or who your friends are. Here’s more info:
If we wanted that information, we’d need to ask you to opt-in using Facebook Connect, which we don’t do.
2) Yes, this is a major oversight on our part. Instructions for contacting us are on our About page, but they’re hard to find. Based on your feedback, I created a dedicated Contact page and linked to it in the footer throughout the site:
Again, thank you for this. If you have more feedback, please send it our way.
Lots of love,
Founding Engineer, Upworthy
This made me sit down astonied.
- First of all, someone saw my post. This meant that Upworthy has a social media team or person that is actively scraping the Net for feedback and buzz about their company.
- Next, someone answered, meaning that someone cares. In any company in the 21st century, that’s a gold star right off the bat.
- Last, Luigi provided constructive suggestions and actually implemented one of my suggestions. I was gobsmacked.
Really, there’s only one possible response:
Well done, Upworthy.
The Old Wolf has spoken.
Wow, that is amazing and wonderful!
When I worked with UI designers, we used to have a saying: “If the customer can’t find it, it isn’t there.” This guy really gets it! Kudos to him!
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