Don’t you think the customer knows his/her own address?

Yarg snarl yarg.

I run an online business. People pay me via PayPal, or use that service as a credit-card broker.

Every now and then, I get a popup like this when shipping:


And then you can’t go forward or override the popup until you use the “suggested” address. Notice that the only difference is that the customer entered “Hot Springs,” and the Post Office (xchxxxchhxttt paTOO!) demands “Hot Springs National Park.”

For the love of Mogg’s holy grandfather, don’t you think the customer knows his own address? Is the Post Office so stupid that even with a correct ZIP Code, they’ll be unable to deliver the parcel because their database happens to have a slightly different name for the locality?

It’s fine to provide this information, but they need a button that says “Use Address As Provided” so that the seller doesn’t have to take the time to go in and manually change the address.

The Old Wolf has ranted.



3 responses to “Don’t you think the customer knows his/her own address?

  1. I know that problem. And we have one more: some databases don’t even HAVE our postal address. If, e.g., I want to use any AT&T service and enter my address, it suggests one in Bandera. I can’t for gthe heck of it, convince AT&T that I live in Fredericksburg. Sometime that happens with other companies as well. Frustrating.
    Have a good one,

  2. At our last address, there were two apartments, #1 and #2. Our names were clearly marked on the boxes, and the postal carrier knew us by name, so after a month or so I stopped worrying about the #2 part of the address. This was not a problem until we moved and I attempted to set up a forward, because any mail sent to us without the #2 could not/would not be forwarded, because that address “did not exist”. So while the actual location exists and mail can be delivered to it, there is no way to set up a forward *from* an address that doesn’t match the contents of The System. Of course, when I set up the forward online, it did not throw an error – we only learned of this improbable impossibility when no mail ever arrived. Grr.

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